Nominations opened Friday, July 1, 2016 and conclude Wednesday, September 1, 2016.Voting begins on Tuesday, September 20 and conclude on Tuesday, October 11, 2016.
The Louisville Convention & Visitors Bureau Annual Luncheon and Recognition of Service Excellence Awards will be held on Friday, October 28, 2016 at the Louisville Marriott Downtown at noon.
What is a ROSE Award?
The Recognition of Service Excellence (“ROSE”) Award honors employees in the tourism and hospitality industry who positively enhance a visitor’s experience during their stay in the Louisville area. The Awards cover several categories, and are presented to employees who distinguish themselves through enthusiasm and exemplary service. We encourage you to nominate a special individual for a 2016 ROSE Award.
Who Is Eligible?
Non-managerial employees in the hotel, restaurant, retail, tourism or hospitality-related fields, including the public sector are eligible to be nominated for a ROSE Award. Employees should have direct contact with, or provide support to, visitors and customers,
and distinguish themselves by promoting Louisville and surrounding areas through exemplary service and customer satisfaction.
Criteria for Awards:
- Nominations may be submitted by management personnel or a member of the general public. The person nominated must be employed in a non-managerial position and hold no ownership in the organization. No past winners are eligible; however, past nominees are eligible.
- The Nomination Testimonial must be at least a 100-word description containing a specific example of why this hospitality employee is outstanding in their job performance. The candidate must project a positive image of their company and of Louisville as a destination. A limit of two (2) individuals from an organization can be submitted for consideration.
- All nominations must be received by Wednesday, September 1, 2016 at midnight.
A Nomination Committee comprised of hospitality and business professionals will confidentially review all nominations and select up to six (6) finalists in each of the six (6) main award categories which include: Accommodations, Dining, Behind the Scenes, Volunteer, Attractions & Transportation.
Finalists will be recognized at the 27th Annual Luncheon and ROSE Awards on Friday, October 28, 2016. All finalists will receive two (2) complimentary tickets to the Awards Gala. Family, friends, and co-workers are invited to purchase additional tickets or corporate tables to attend the event and support their nominee.
Selections are made by the Louisville Convention & Visitors Bureau Nomination Committee, who evaluate the number of votes the candidate received from the general public as well as the Nomination Testimonial submitted on their behalf. For more information, contact the Louisville Convention & Visitors Bureau at 502-560-0015.
Eligible Job Titles
- Server, Fine Dining Restaurant
Candidates from a la carte full service food restaurants, including bar service staff.
- Server, Casual Dining
Candidates from a la carte full service food restaurants, including bar service staff
- Server, Banquet/Catering
Candidates serving banquet meal functions in hotels, free-standing restaurants, or off-premise catering.
- Food Production Personnel
Candidates from free-standing restaurants, hotels or casinos that directly cook, maintain food safety standards and support kitchen food production personnel (line cooks, pastry cooks, pantry workers), or food attendants who service compliment food/beverage operations.
- Food and Beverage Support
Food service personnel including dishwashers, bus persons, bar porters and banquet set-up who assist wait staff in hotels, casinos or free-standing restaurants.
Candidates from hotels, free-standing restaurants or off-premise catering.
Seaters and greeters from casinos, hotels or free-standing restaurants.
- Tour Guides & Hosts
Candidates from attractions who offer tours, informational talks to visitors.
- Valet or Bell/Door Person
Candidates in door positions, valet or bell person at a restaurant, hotel or casino.
- Room Attendant/Housekeeper
Candidates who clean guest rooms in hotels.
Candidates from direct contact positions within a hotel or restaurant; i.e., front desk and reservations personnel.
- Back of the House Personnel
Candidates from hotels or free-standing restaurants who directly support front-line customer contact personnel. Positions include administrative personnel, hotel operators, maintenance, janitors, and laundry personnel.
- Security Personnel
Candidates from security positions, including emergency medical technicians, within a hotel or attraction who directly interface with guests.
- Guest Services/Concierge
Candidates in concierge and concierge-related positions.
- Visitor Information Service Personnel
Candidates from guest contact positions at attractions, parks, recreation facilities or guest relations and information desks and airport Ambassadors.
- Retail Sales Associate
Candidates from retail stores directly serving the customer.
Candidates from restaurants, hotels, attractions and transportation authorities, includes hotel cashiers, food and beverage cashiers, parking cashiers & valet cashiers.
Candidates who drive taxis, buses, limousines & shuttle Louisville visitors & guests.
An overall winner will be selected from all ROSE Award finalists in every category to receive the Spirit of Hospitality Award from the Greater Louisville Hotel & Lodging Association.