Guest & Retail Services
Carmen Schreiber – Westport Village Shopping Center
Jacqueline Cavalani – Michter's Fort Nelson Distillery
James Jones – Churchill Downs
Nehal Habbal – Kentucky Derby Museum
Renee Mitchell – Kentucky Performing Arts
Tracy Haigis – Copper & Kings
Rose Award Voting will begin at 12:00 am on October 8th and end on October 16th at midnight on louisvilleroseawards.com.
Only one vote in each of the 11 categories will be counted from an individual email address.
Please share on your social media channels and encourage your family, friends, and colleagues to read about these inspiring finalists and vote.
Carmen Schreiber
Westport Village Shopping Center
Carmen used events to transform a neighborhood shopping center into a community destination. Her eight years of programming helped increase foot traffic, occupancy and sales for locally owned businesses.
Her programming proves that hospitality can strengthen an entire district by creating reasons for people to gather, explore and return. Her events have helped local businesses thrive while giving the neighborhood a gathering place.
Jacqueline Cavalani
Michter's Fort Nelson Distillery
Jacqueline believes check-in should begin a relationship, not simply move a line. She helps the team explore downtown so every employee can confidently connect visitors with Louisville.
By treating check-in as the start of a conversation, she turns frontline employees into confident guides to the city around them. She transforms arrival from a transaction into the beginning of a Louisville connection.
James Jones
Churchill Downs
James turns difficult guest moments into thoughtful service recovery. He listens away from the crowd, carries concerns to leadership and follows through until the next step is clear.
His approach to recovery gives a frustrated guest space to be heard, then connects that concern to meaningful follow-through. He listens carefully, acts thoughtfully and stays with a concern until resolution is clear.
Nehal Habbal
Kentucky Derby Museum
Nehal moves seamlessly from the sales floor to e-commerce, inventory and special events. Her versatility and work ethic make her one of the retail team’s most dependable contributors.
Her ability to contribute across so many parts of retail makes her a stabilizing presence during everyday service and special events alike. Whatever the retail operation needs, Nehal brings the skill and dependability to deliver it.
Renee Mitchell
Kentucky Performing Arts
Renee stepped into new responsibilities when the organization needed her most. Eighteen years of service, additional training and quiet flexibility helped the team recover while maintaining a welcoming guest experience.
Her response to change demonstrates the kind of institutional commitment that protects service even when teams and responsibilities are shifting. When circumstances changed, she learned more, carried more and helped the organization recover.
Tracy Haigis
Copper & Kings
Tracy is helping define a new chapter for Copper & Kings. She has reshaped team culture and raised expectations for what guests experience as the company operates independently again.
At a pivotal time for the company, she is helping turn independence into a stronger culture and a more intentional visitor experience. Her leadership is helping an independent Copper & Kings define what comes next.