Aloft Louisville Downtown
WHY JASMINE WAS NOMINATED
Jasmine was made for the hospitality world! Each guest that approaches Jasmine is greeted with a genuine smile and enthusiasm to answer whatever they are about to ask of her. Whether it is a dining recommendation, need for additional in-room amenities, or simple request, Jasmine finds a way to engage the guest and service them to 100% satisfaction. Her true talent comes out when a guest mentions that this is their first visit to Louisville. She immediately lights up and works with the guest to plan a first-rate itinerary for their visit. She has no favorites (unless asked) when it comes to attractions or dining experiences, but would rather hear what the guest would like to do with their time in our city. To Jasmine, anything would want to do is “possible” in Louisville! She looks forward to continuing her career in the hospitality world and sharing her passion for Louisville with each guest she meets.
Louisville Marriott Downtown
WHY KEATON WAS NOMINATED
Sometimes out in the front lobby, sometimes behind the desk, Keaton is one of the first Louisvillians guests see when they arrive in Derby City. He’s also one of the first voices they hear – often singing while checking them in. They might also find him at the piano, where his gift of music and passion for entertaining guests find joyful expression. Whatever the hour of day, Keaton is always happy to play for guests who’d like music at their arrival – even if it means jumping out of bed and running in to get to the piano in time. One day he met a boy who had never seen anyone play a piano. So he took him and gave him an impromptu performance, much to the boy’s delight. Keaton isn’t merely an entertainer; he’s also a master at resolving any complaints guests may have. What makes him so effective is that he listens to the guests – not just to respond, but to understand. You can tell by his face that he sincerely cares.
Once he understands the problem, he comes up with a creative solution. So instead of remembering the concern, guests leave Louisville impressed with how it was addressed and how much they enjoyed the rest of their stay. Keaton happens to know how to tie a bowtie, and that made him a lifesaver for many Derby guests last May. He floated around in the lobby, smiling and tying bowties and sending folks off to the races with contagious cordiality. Keaton’s charisma brings joy to the hotel staff. He’s always quick to help wherever needed, finding ways to go above and beyond. He lightens the load for the team, and he brightens the day for everyone.
Sheraton Louisville Riverside Hotel
WHY VANESSA WAS NOMINATED
Vanessa is a hospitality chameleon in that she adapts to fit the majority of roles in hotel operations and consistently exceeds guests’ expectations. Her diligence, hard work and ability to provide memorable experiences for our guests are what makes Vanessa stand out as a star employee. Vanessa is a favorite among guests as she has taken on the roles of Front Desk Agent, Bartender, Night Auditor and Housekeeper while at the Sheraton. She has really raised her game while setting the standard high for everyone in her departments. Vanessa has done more than her fair share creating loyalty for our hotel, brand and city. She has been recognized by the corporate Starwood Preferred Guest team as an enrolling machine by increasing engagement with our most loyal guests. She is quick to suggest locations of interest, i.e. Slugger Museum, Churchill Downs, Louisville Palace, etc. and dining options from her own personal experiences. Her attention to detail and ability to visualize and think outside of the box to problem solve are what keeps our guests coming back. Vanessa is highly engaged and committed to ensuring our guests having a great experience at our property. She is truly focused on customer service and has received performance commendations for demonstrating her “guest first” mentality.
Residence Inn Louisville Downtown
WHY STEVEN WAS NOMINATED
At the beginning of this year the Residence Inn Louisville Downtown struck gold when they hired on Steven Reid as a Guest Services Representative. He immediately showed initiative to the staff by taking it upon himself to learn all aspects of the hotel. He was eager to understand the industry and assist guests from the start. Steve creates an instant welcoming environment for each and every guest that comes in contact with him. His dedication to service and the hospitality industry in his short time with us has been inspiring. Steve is studying for a future career in theology however he treats his position at the desk with much more professionalism than simply a job to get through school. His commitment to our hotel reflects in his stellar service to the guests and contagious hard work.
Chateau Bourbon B&B
WHY CAROL WAS NOMINATED
In 2015, Carol made the decision to invest in her daughter’s dream of opening a bed and breakfast. Without Carol’s support, Chateau Bourbon B&B, located in Norton Commons (Prospect, KY) would not have been a financial possibility. What began as a silent financial partnership in the business has blossomed into so much more. Through her culinary creativity and natural hospitably skills, Carol has provided many ideas that have enhanced the guest experience at Chateau Bourbon. In addition, she has contributed to the welcoming atmosphere of the B&B and has provided much needed relief to the primary innkeepers, Missy & John Hillock (daughter & son-in-law), when they have needed it.
Immediately upon the launch of the B&B, Carol made herself a presence with the guests, providing a warm and friendly demeanor and always thinking of extra ways to make guests feel even more welcome or pampered. Using her culinary creatively, she has developed ideas and recipes for many of our staple items including our FAMOUS bourbon truffles made with bourbon, ghiradelli chocolate, toffee, and pecans. She even developed our 1st course of our daily 3-course breakfast, which includes her recipe for a homemade bourbon granola (w/ bourbon pecans, almonds, and spices) that we serve over yogurt and top with her “drunken” cherries (bourbon & sugar-soaked cherries). There are few things in the world as delicious as this!
Louisville Marriott East
WHY LAURA WAS NOMINATED
Laura Latorre is a shining example, demonstrating the best of the best! Laura is one of our most humble and inspiring employees and her accomplishments and leadership have helped us be able to proudly say we have been rated as the #1 Marriott Hotel in Guest Satisfaction for 2 straight years, out of 364 Marriott Hotels and Resorts. Every day Laura comes to work she has a smile on her face & a twinkle in her eye. She effortlessly greets her coworkers & the many guests at the hotel because she gets enjoyment from them & is tireless in making our rooms the very best. She is always polite, extends hospitality to ensure our guests are taken care of & follows up with each guest to ensure their stay is an excellent one! Laura was once a shy employee but her confidence & abilities continue to grow each day. A large part of that is due to her & her husband’s efforts in bringing their children to the United States from Mexico. The couple moved here eight years ago to chase the American dream, which is now their reality. They left three beautiful children in Mexico knowing they could work to provide them a better life in the States one day. They put in many hours at multiple jobs sacrificing everything to pay the tens of thousands of dollars to have their children approved by the Mexican government to come live in the States. It took five years of hard work & dedication to fulfill this promise to their children & a prideful glow now surrounds Laura as all of her hard work paid off. Last year her daughter was recognized by her school for her scholastic efforts & was asked to give a speech to an audience of 1,000+ educational administrative leaders at Seneca High School. Laura encourages her children to take advantage of their many blessings & to strive to make a difference. We, at the Louisville Marriott East, could not be more proud of Laura & her accomplishments, which is why she was voted our Employee of the Year in 2015. Not only did she win that title on the property level, but she was also honored as the Musselman Hotels Employee of the Year, surpassing 10 other amazing nominees.
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